Webzlab B.V. (“Webzlab” or “we”) is located at Vijzelstraat 68-78, Amsterdam, 1017HL, The Netherlands.
By using our Service, you are agreeing to these terms. Please make sure to read them carefully.
“You” means you as an individual, or the company or any other legal entity you may represent.
“Users” means visitors to this site.
“Customers” means visitors who are at the same time also registered users of the Service.
“Translators” means third parties who work with Webzlab and the Customer to provide translation services as individual contractors of Webzlab (they are not employees).
“Service” means all the Webzlab.com websites, services, related technology, and the translation services provided to Customers and Translators.
“Orders” means any order for the Services requested by a Customer and accepted by Webzlab in writing.
“Client Materials” means the source content for translation, and any guidelines, glossaries and other materials provided by the Customer.
“Platform” means Webzlab’s online portal and platform where you can access your Webzlab Account, initiate Orders and access the Service.
“TOS” means these Webzlab Terms of Service and any other policies, guidelines, or other documents referenced herein.
“Webzlab Affiliates” means any company or entity worldwide including, without limitation, corporations, partnerships and joint ventures.
- USING OUR SERVICES
If you are entering into this TOS on behalf of a company or other legal entity, you confirm that you have the legal authority to bind the legal entity to this TOS. In this case “You” or “Your” means that entity. If you do not have this authority, or if you do not agree with the terms and conditions of this TOS, you may not use the Service or any Service-related materials. You confirm that you are at least 18 years of age, or of the age of majority in your place of residence or jurisdiction.
You agree to:
- Be responsible for any activity that happens in connection with your Webzlab account (provided that you have full access).
- Not contact or attempt to contact Translators outside of the Platform that Webzlab provides.
- Comply with all policies made available to you by Webzlab.
Webzlab may terminate or suspend your access to the Service or an Order if you do not comply with the current TOS or if there is suspicion of fraudulent activities or misconduct, or a violation of this TOS, with or without notice.
If You are a registered Translator, or in the process of becoming one, this TOS also applies to You. Approved Translators are also subject to the Translator Agreement and Translator NDA. Please note that your onboarding process can only start once all tests are successfully passed.
- ORDERS, APPROVAL, RETURN POLICY
As a first step of creating an Order, we will send you a quote, which you will need to approve in writing. Invoices from Webzlab will be sent after the delivery of the Service, within the first five calendar days of each month. Payments must be made in cleared funds, without any deduction for or on account of any taxes, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority except when required by law. In case of any such deduction, Customer will pay Webzlab any additional amounts as are necessary to ensure receipt by Webzlab of the full amount it would have received.
Order. Customer may initiate an Order by providing all the required information via the Platform or direct email.
Client Materials. Customer is responsible for providing the Client Materials to be localised, and also the materials describing the context of the translation or any other Service, and all other necessary materials (glossaries, style guides, etc.) when placing the Order. Webzlab may make recommendations on which source materials and in what format to provide source materials, but ultimately the quality of the results will depend on the accuracy, clarity, and comprehensiveness of the Customer’s source materials and instructions.
Cancellations. Customer can cancel any Order if the project has not yet been engaged by a Translator or other content specialist. It is not uncommon for an Order to be engaged by a Translator or content specialist immediately after the Order is placed.
Webzlab gives an estimated time for Service completion but cannot always guarantee an exact delivery time. We will email you when the Works are ready for your review. Unless otherwise expressly agreed by Webzlab, time is not of the essence for delivery, and no delay shall entitle you to reject delivery.
Approval or rejection. Any feedback shall be given within 5 calendar days after the delivery of the Works or Service.
Disclaimer. You agree to review any Works before making the content public, and you expressly agree that Webzlab will not have any liability or indemnity obligations to you based on the Works if you fail to do so.
- SPECIALISTS; CONTRACTORS.
Webzlab may use and retain third party contractors (such as Translators, Marketing Specialists, Copywriters, or Analysts) to provide the Service. You agree that Webzlab may sublicense its rights under this TOS to third parties to act on Webzlab’s behalf, provided that such third parties are contractually bound by terms no less protective of the Customer than this TOS. Webzlab is solely responsible for paying and resolving all and any disputes with third party contractors.
- APIS AND SOFTWARE AS PART OF SERVICE
The Service may include APIs or software (“Webzlab Materials”) to facilitate your use of the Service and is seen a part of the Service. If you opt for using such Webzlab Materials, Webzlab grants you a worldwide, royalty-free and non-exclusive license to use the Webzlab Materials for the sole purpose of enabling you to use the benefit of the Services as provided by Webzlab, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Service or Webzlab Materials.
- WARRANTIES AND DISCLAIMERS
Customer warrants that it has all the necessary rights, and interest in the Client Materials, and that the Client Materials will not and do not infringe or violate any third party’s rights, do not violate any law, and do not contain any offensive content.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, email address, and telephone number that you voluntarily give to us when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our mobile application to:
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfil and manage purchases, orders, payments, and other transactions related to the Site.
- Increase the efficiency and operation of the Site.
- Monitor and analyse usage and trends to improve your experience with the Site.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Solicit support for the Site.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
When you post comments, contributions or other content to the Site your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Cookies and Web Beacons
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
OPTIONS REGARDING YOUR INFORMATION
You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below